Terms & Conditions

Thank you for visiting the Love That Pet website. Please read the Terms and Conditions contained in this document carefully.

Any use of this site constitutes your acceptance of the Terms and Conditions set out herein. If you do not agree to these terms and conditions, please refrain from using this website.

Throughout this site, the terms “we”, “us”, “our”, and “Love That Pet” refer to Love That Pet Pty Ltd, an Australian company, and any of its direct and indirect subsidiaries. “You” refers to any person accessing and/or using this website.

These terms and conditions may be revised by Love That Pet by updating this page.

General Terms & Conditions

1. Privacy Notice

Any personal information or material sent to this website is subject to the terms and conditions set out in our Privacy Policy. We encourage you to read and refer to it before you submit any personal information to this Site. The Privacy Policy is a part of these terms and conditions.

2. Policies

arthritis in dogs


Free shipping on orders over $100 or $5 Flat Rate Shipping on all orders Australia-Wide. That's astounding value.

dog games and entertainment


If you are not completely satisfied with your purchase for any reason you can return any item for 365 days.

dental care for dogs


Shop safe with our secure payments solution which protects all your personal and transaction data.

The Shipping, Returns and Security policies above govern your visit to, and purchases from, our online store.We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

3. Accuracy, completeness and timeliness of information

While we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

4. Submissions to this Site

Any non-personal communication or material you submit to this website by electronic mail, upload, or otherwise, including any data, questions, comments, suggestions or the like (“Submissions”)  are, and will be treated as, non-confidential and non-proprietary.

Anything you submit or post becomes the property of Love That Pet and Love That Pet may use and reproduce such Submission freely, and for any purpose. Specifically, Love That Pet is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any Submission you send to this website. Any such use is without compensation to the party submitting information. By making a Submission, you are also warranting that you own the material/content submitted, that it is not defamatory and that Love That Pet’s use will not violate any third party’s rights or otherwise place us in breach of any applicable laws. Love That Pet is under no obligation to use the information submitted.

5. Intellectual Property Rights

All copyright, trademarks and other intellectual property rights in all text, images and other materials on this website are the property of Love That Pet or are included with the permission of the relevant owner.

You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on this website belong to Love That Pet. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that Love That Pet will vigorously enforce its intellectual property rights to the fullest extent of the law.

6. Links to Other Websites

Links on the Love That Pet websites may take you outside the Love That Pet network and systems and Love That Pet accepts no responsibility for the content, accuracy or function of these other third party websites. The links are provided in good faith and Love That Pet cannot be held responsible for any subsequent change in other third party websites to which we provide a link.

The inclusion of any link to other websites does not imply endorsement by Love That Pet. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

7. Warranties and Disclaimers

Your use of this website is at your own and exclusive risk.


This website is provided to you on an “as is” and “as available” basis. Love That Pet makes no warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this site will be uninterrupted and free from viruses, that this website will be secure, that any advice or opinion obtained from Love That Pet through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.

Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Please check your local laws.

We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time.

8. Pet Health, Fitness and Nutrition

This Site may from time to time contain information relating to nutrition and various medical, health and fitness conditions of pets and their treatment. This is for informational purposes only and is not meant to be a substitute for the advice provided by your own veterinarian or other veterinary professional. You should not use the information contained herein for diagnosing a pet’s health or fitness problem or disease. You should always consult your own veterinarian and/or veterinary advisors.

9. Limitation of Liability

Love That Pet and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.

Love That Pet and/or any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

Further, Love That Pet shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

Although Love That Pet may from time to time monitor or review discussions, chats, postings, transmissions, forums, and the like on the Site, Love That Pet is under no obligation to do so and assumes no responsibility or liability whatsoever arising from the content of any such locations including but not limited to any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such locations on the Site.

To the maximum extent permitted by applicable law, you expressly waive all claims against Love That Pet, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

10. Prohibited Activities

You are prohibited from doing any act that Love That Pet in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

  • Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual’s consent) or any other of the legal rights of individuals
  • Using this website to defame or libel Love That Pet, its employees or other individuals or acting in such a way that brings into disrepute the good name of Love That Pet;
  • Uploading files that contain viruses that may cause damage to the property of Love That Pet or the property of other individuals; and
  • Posting or transmitting to this website any non-authorized material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Love That Pet’s or any third party´s systems or network security, libelous, defamatory, racist, obscene, threatening, pornographic, profane or is otherwise unlawful.

11. Mobile Services

If Love That Pet permits or makes available to you the ability to:  (a) upload content to the website via your mobile telephone and/or tablet (‘mobile device”), (b) receive and reply to messages, or to access or make posts using text messaging, (c) browse the site from your mobile device or (d) to access features through a mobile application you have downloaded and installed on your mobile device (collectively “Mobile Services”), your mobile carrier’s standard data, Internet, messaging and other service fees and charges apply to your use of, and access to, the Mobile Services, and you are solely responsible for all such fees and charges. The Mobile Services may not be compatible with all mobile devices, carriers, and services, and Love That Pet does not make any representations or warranties regarding such compatibility. You are solely responsible for ensuring that your mobile device is compatible with the type of content being provided through the Mobile Services. You understand that content delivered as part of the Mobile Services may be delivered to your device through premium mobile services and acknowledge that you are solely and exclusively responsible for any charges for such services, including but not limited to any roaming charges.

You may be given the option to register to receive commercial messages from Love That Pet via your mobile device. You understand that you may be charged by your wireless service provider in connection with the receipt of such messages. You may “opt out” of receiving future messages by following the instructions provided (i) in the wireless messages or (ii) on the website where you registered to receive such messages.

12. Jurisdiction and Governing Law

The Love That Pet products, services, materials, offers and information appearing on this site are intended for users and/or customers in Australia only. Love That Pet makes no representation that the products, services, and content of this website are appropriate or available in locations other than Australia. The products appearing in this website are only visual representations and as such are not in their real size, etc.

You and Love That Pet agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by the laws of the State of New South Wales, Australia.

13. Legal notice update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.


Love That Pet is committed to complying with Australian copyright law and to respond to claims of copyright infringement. Love That Pet will promptly process and investigate notices of alleged infringement and will take appropriate actions.

Notifications of claimed copyright infringement should be sent to a Service Provider’s Designated Agent. Notification must be submitted to the following Designated Agent for this site in the manner described below:

By Email:

getintouch @ lovethatpet.com

Please provide all of the following information when providing notice of the claimed copyright infringement:

  • A physical or electronic signature of a person authorized to act on behalf of the copyright owner;
  • Identification of the copyrighted work claimed to have been infringed;
  • Identification of the material that is claimed to be infringing or to be the subject of the infringing activity, and that is to be removed or access to which is to be disabled, as well as information reasonably sufficient to permit Love That Pet to locate the material;
  • Information reasonably sufficient to permit Love That Pet to contact the copyright owner, such as an address, telephone number, and, if available, an electronic mail address;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorneys’ fees.


The Love That Pet website permits users (hereinafter “Members” or “Users”) to submit or publish content (“User-Generated Content”). This may include, but is not limited to, message boards, blogs, social networks, forums, and comment boards. By registering or using the Love That Pet website, you accept and agree to the following Terms and Conditions for User-Generated Content.

Registration and Membership

As part of the registration process, you will be asked to select a username and password and you will be responsible for all activities occurring under your username and for keeping your password secure. We may refuse to grant you a username that impersonates someone else, is or may be protected by trademark or proprietary rights law, or is vulgar, offensive or otherwise inappropriate, as determined by us in our sole discretion. You are solely responsible for any and all uses of your username, password, and account.

The Love That Pet website is made available for your personal, non-commercial use only. The Love That Pet website may not be used for any commercial or promotional purpose.

By acceptance of these Terms and Conditions, you agree that any information you provide about yourself and your pets is accurate and complete information at the time provided. In particular, you represent that you are 14 years of age or older. In addition, you agree to update any information provided to Love That Pet to keep it accurate and complete. If you become a member of Love That Pet, your failure to accurately and completely provide, and timely update, information about yourself is reasonable grounds for suspension or termination of your membership.

You may not use the Love That Pet website for any illegal or unauthorized purpose. International users agree to comply with all local rules regarding online conduct and acceptable content, including laws regulating the export of data from Australia or your country of residence. You are solely responsible for your conduct and any data, text, information, photos, links and other content (“Materials”) that you submit, post, and display on the Love That Pet website.

We may without notice to you, but shall have no obligation to, refuse, edit, and/or remove Materials that we determine in our sole discretion are unlawful, fraudulent, threatening, libellous, defamatory, obscene or otherwise objectionable, or infringing or violating any party’s intellectual property or other proprietary rights or these Terms and Conditions. We also reserve the right in our sole discretion to refuse, edit, and/or remove any content that may be deemed by the Love That Pet community to be inappropriate without providing you notice.

Examples of illegal or unauthorized uses include, but are not limited to:

Modifying, adapting, translating, or reverse engineering any portion of the Love That Pet website; using any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of Love That Pet website; collecting any information about other Members (including usernames and/or e-mail addresses) for unauthorized purposes; reformatting or framing any portion of the web pages or site images that are part of Love That Pet website; creating user accounts by automated means or under false or fraudulent pretences; creating or transmitting unwanted electronic communications such as “spam,” or chain letters to other Members or otherwise interfering with other Member’s enjoyment of the service; submitting Materials of any third party without such third party’s prior written consent; submitting Materials that falsely express or imply that such Materials are sponsored or endorsed by Love That Pet website; submitting Materials that infringe, misappropriate or violate the intellectual property, publicity, privacy or other proprietary rights of any party; transmitting any viruses, worms, defects, Trojan horses or other items of a destructive nature; submitting Materials that are unlawful or promote or encourage illegal activity; displaying an advertisement as part of your or your pet’s profile; any automated use of the system, including the use of scripts to send messages or post comments; or submitting false or misleading information.

While Love That Pet prohibits such conduct and content on its website, you understand and agree that you nonetheless may be exposed to such Materials and that you use Love That Pet website at your own risk.

Changes to Terms and Conditions for User-Generated Content

We reserve the right to modify or terminate the Love That Pet website or any service therein for any reason, and without notice, without liability to you, any other Member, or any third party. We also reserve the right to modify these Terms and Conditions for User-Generated Content from time to time without notice. You are responsible for regularly reviewing these Terms and Conditions for User-Generated Content so that you will be apprised of any changes.

License to Use Materials

By submitting, posting, or displaying any Materials on or through Love That Pet website, you automatically grant Love That Pet a worldwide, non-exclusive, royalty-free, irrevocable license to publicly display or re-display such Materials on the Love That Pet website and in all other forms of media (including, without limitation, e-mail blasts and mobile or text messages or applications) that are used by Love That Pet or its agents in connection with the promotion, marketing, use, or expansion of any Love That Pet website.

You represent to Love That Pet that you own all Materials you provide and/or have the unencumbered legal right to grant the above-referenced license with respect to all Materials you provide. You further represent to Love That Pet that such materials do not infringe any third party copyrights or other third party intellectual property rights. You agree to indemnify Love That Pet for any and all loses resulting from the invalidity or inaccuracy of such representation.

Except as expressly authorised by Love That Pet website, you may not copy, modify, publish, transmit, distribute, perform, display or sell any of Love That Pet’s proprietary information, which includes the sum of all postings and photos to the site.

Please do not send to the Love That Pet website or post on any Love That Pet forum anything that constitutes a trade secret, confidential or proprietary information. We are not in a position to accept such information, nor can we agree to obligations of nondisclosure or confidentiality with regard to submitted plans or ideas. You agree that any information or materials that you, or individuals acting on your behalf, provide on the Love That Pet website will not be considered confidential or proprietary.

The Love That Pet website includes information and content generated from a wide variety of sources, including board certified veterinarians, trainers, and other professional service providers, as well as, other Users. Users should understand that Love That Pet website is a place to review and share information — but the information has not been verified for accuracy and does not represent the opinions or positions of Love That Pet. Love That Pet cannot guarantee the timeliness, accuracy, efficacy, or veracity of any information provided at Love That Pet website, nor the efficiency or applicability of any advice, opinions or content as they may be interpreted and applied to your pet. Love That Pet’s personnel are not and will not be responsible for any misleading, false, or otherwise injurious information and advice communicated on Love That Pet website, or for any results obtained from the use of such information or advice. Love That Pet and its personnel will not be liable for any loss or damage suffered by a User through the User’s reliance on information, content and advice appearing on our website.


Love That Pet grants a nonexclusive, limited permission (“Permission”) to display the Trademarks contained in Love That Pet domain names, brand names and logos to the owner(s) of any web sites (“Owner”) that would like to develop a link between their site and the corresponding web site owned by Love That Pet (“Love That Pet Sites”). Links to Love That Pet Sites other than those using Love That Pet domain names, brand names or logos are not permitted. The materials on Owner’s site shall not imply any association with or relation to Love That Pet or imply in any way that any materials from Love That Pet Sites are maintained within Owner’s website.

No changes or modifications to the Love That Pet domain names, brand names or logos may be made. Use of the Love That Pet domain names, brand names or logos for purposes other than linking to Love That Pet Sites is expressly forbidden. The domain names, brand names and logos must not be used or associated with any obscene, scandalous, inflammatory, pornographic, indecent, profane, defamatory or unlawful site or materials in any way, or in any manner that would adversely affect the name, reputation and goodwill of Love That Pet and its products. Love That Pet retains and reserves all rights in and to Love That Pet’s trade names, trademarks, copyrights and all other intellectual property with respect to its domain names, brand names and logos. Love That Pet reserves the right to cancel the Permission at any time and for any reason. Upon receipt of such notification, use of the domain names, brand names or logos must cease and the link between the web sites must terminate. Use of Love That Pet trademarks, trade names, logos, copyrighted material or any other intellectual property of Love That Pet for any purpose not stated herein is expressly forbidden.

All materials are provided “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the foregoing exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

Love That Pet shall not be responsible for any loss, damage, liability or expense that may accompany or result from your use of links, domain names, brand names or logos, including but not limited to any computer virus; technical, hardware or software failures of any kind; lost or unavailable network connections; or failed, incomplete, garbled or delayed computer transmissions. The granting of this Permission does not indicate nor should it be construed in any way to represent an endorsement by Love That Pet of any materials on a web site containing a Love That Pet domain name, brand name or logo or any other Love That Pet intellectual property.

Love That Pet may at any time revise this Linking Policy. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Linking Policy to which you are bound.

The display of Love That Pet domain names, brand names and logos on the web site indicates the agreement by the web site Owner to the foregoing terms and conditions.