Customer Service

We believe Awesome Service starts and ends with a smile.

At Love That Pet we are committed to bringing you a pet care experience that makes you say ‘Wow’. From free shipping on orders over $100 to free returns for 365 days, we’ve designed our customer service experience with one goal in mind – making you and your furry family members smile.

Dog on the Computer


Whether you have a pet care question or you are simply looking for an update on your latest order the team at Love That Pet are here to help.

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Free shipping on orders over $100 or $5 Flat Rate Shipping on all orders Australia-Wide. We do not currently accept orders outside Australia.

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If you are not completely satisfied with your purchase for any reason you can return any item to us up to 365 days from the purchase date.

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Shop safe with our secure payments solution which protects your personal information and transaction data at all times.



Discover just how well we deliver Amazing Care, Astounding Value and Awesome Service to our customers every day.